So today my daughter went to the orthodontist and when she came home her teeth were hurting. Usually a dose of children's Ibuprofen will take care of the discomfort she is feeling, so I went to the medicine cabinet and pulled out the bottle we had gotten from Jewel/Osco a while back. I looked at all the product information, but it didn't say the medicine was gluten free. So I called the number on the bottle -- what a mistake!
After listening to the automated menu, and pressing buttons until I got a real person, I asked if the product was gluten free. The "customer service" person asked for my Jewel Osco card number. What??? Finally I gave him my phone number since I wasn't about to go searching for my card. Then he wanted to confirm my address and he asked for my email. At this point I said "No" quite firmly and told him I just wanted an answer to my question. Why he needed all my personal information, I do not know.
Then he tells me -- get this -- he doesn't have that information! Why, then did he waste my time, asking me for this other info?
His solution is to call the local Jewel. The pharmacist there had absolutely no idea which products were gluten free, but said, "It doesn't say gluten in the ingredient list." Well, as you can imagine, that was no help.
His final solution? He could "put in a case" and possibly have an answer in 24 hours. At this point I said thanks, but no thanks.
I looked online and found that Walgreen's had gluten free children's ibuprofen, so I headed out the door. I knew I wanted to pick up dinner -- which was next to a CVS, so I stopped in there first. I couldn't find any information on their gluten free medicines and the pharmacist looked at me like I had two heads when I asked her if she could point me to a children's gluten free pain reliver.
Finally I went to Walgreen's -- and lo and behold! right on the package I see the words "Gluten Free" right below the ingredients. Thank goodness for Walgreen's. They have my business from now on.